MALA ONDA | malaonda.com
Effective Date: October 16, 2026
1. All Sales Are Final
At MALA ONDA, every product is made to order specifically for each customer. Because our merchandise is produced individually upon purchase, ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS, EXCHANGES, OR REFUNDS, except where required by applicable law.
By placing an order through malaonda.com, you acknowledge and agree to the terms of this Refund & Return Policy.
2. No Returns, Refunds, or Exchanges
Due to the custom-made and print-on-demand nature of our products, we do not offer returns, refunds, exchanges, or store credit for reasons including, but not limited to:
- Changes of mind after placing an order.
- Ordering the wrong size, color, design, or product.
- Mistakes in customer-submitted text, spelling, names, phrases, or personalization.
- Dissatisfaction with a product’s appearance, fit, or personal preference.
- Differences between on-screen colors and printed colors resulting from display settings or normal printing variations.
- Unwanted purchases, duplicate orders, or purchases made by mistake.
- Delays in delivery caused by shipping carriers, customs, or circumstances outside our reasonable control, except as required by law.
This policy applies to all products sold through malaonda.com, whether personalized by the customer or produced using our original designs.
3. Order Cancellations and Modifications
Orders may enter production shortly after payment is confirmed.
Once an order is submitted, cancellations, modifications, and refunds are not guaranteed and may be declined.
Customers are responsible for reviewing all order details, including product selection, size, color, quantity, shipping address, and custom text before completing checkout.
MALA ONDA reserves the right to decline requested changes or cancellations once production has begun, subject to applicable consumer protection laws.
4. Damaged, Defective, or Incorrect Products
Although all products are made to order, we recognize that manufacturing errors or shipping damage may occasionally occur.
If your order arrives damaged, defective, or materially different from the item you ordered, please contact us within 7 calendar days of delivery at:
Include your order number, a description of the issue, and clear photographs showing the problem.
We will review your claim and, when appropriate, arrange a replacement or another legally required remedy.
MALA ONDA generally does not provide discretionary monetary refunds for manufacturing errors when an appropriate replacement is available. This does not limit any refund, warranty, or other rights provided by applicable law.
Claims submitted after the stated reporting period may still be considered where required by law.
5. Shipping and Delivery
Shipping and production estimates are provided for informational purposes and may vary.
MALA ONDA is not responsible for delays attributable to carriers, customs processing, weather conditions, or other circumstances beyond our reasonable control.
However, when an order cannot be shipped within the applicable promised timeframe, customers will be provided with the cancellation and refund options required by law.
Claims involving orders that are not delivered will be reviewed individually, taking into consideration shipping records, tracking information, and applicable legal obligations.
6. Customer-Provided Information
Customers are solely responsible for ensuring that all information submitted during checkout is accurate and complete.
MALA ONDA is not responsible for errors resulting from incorrect customization details or shipping information supplied by the customer, except where applicable law provides otherwise.
7. Unauthorized Returns
Do not ship any merchandise back to MALA ONDA without prior written authorization.
Unsolicited or unauthorized returns will not be accepted for refund or exchange unless acceptance is required by applicable law.
8. Payment Disputes
Customers are encouraged to contact MALA ONDA directly regarding any concerns with their purchases.
Our final-sale policy does not waive or restrict any lawful right to dispute unauthorized transactions, undelivered merchandise, defective products, or other qualifying issues with a payment provider or financial institution.
9. Applicable Law
This policy is intended to operate in accordance with applicable consumer protection laws.
Nothing in this policy excludes, restricts, or modifies any consumer rights or remedies that cannot lawfully be waived, including those applicable in the customer’s jurisdiction.
If any provision of this policy is determined to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
10. Contact Information
For questions regarding this policy or concerns about an order, please contact:
MALA ONDA
Website: https://www.malaonda.com
Email: hello@malaonda.com
FINAL SALE NOTICE
ALL PRODUCTS ARE MADE TO ORDER. ALL SALES ARE FINAL. NO RETURNS, EXCHANGES, OR REFUNDS, EXCEPT AS REQUIRED BY APPLICABLE LAW.
By completing a purchase at malaonda.com, you acknowledge that you have reviewed and accepted this policy.